How can we help?
Find quick answers below, or send us a message and a real person will reply by email.
Common questions
How long does delivery take?
Most orders arrive in 3–7 days after they ship. Exact options and estimates are shown at checkout, and you get a tracking link by email once your order ships.
How do I track my order?
Use the link in your shipping email, or visit Track your order and sign in with your checkout email.
Can I return an item?
Contact us before sending anything back and we will guide you. EU and UK customers can cancel within 14 days of delivery. See our Refund Policy.
My item arrived damaged or wrong — what now?
Sorry about that. Send us a message with your order number and a photo, and we will sort it out.
Can I change or cancel my order?
Message us as soon as possible with your order number. If it has not shipped yet, we will do our best to update it.
Which payment methods do you accept?
All available methods are shown at our secure checkout, including major cards and express options like Shop Pay where supported.
Do I pay customs or import taxes?
It depends on your country. Where possible, duties and taxes are shown at checkout. See our Shipping Policy for details.